Privacy Policy for Heating and Cooling Guys LLC
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Customer information is never shared with third parties/affiliates for marketing/promotional purposes.
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We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location, or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Heating and Cooling Guys LLC regarding Account Notification, Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available https://www.hcguys.com/privacy-policy "
Introduction
​Heating and Cooling Guys LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information to provide HVAC services. By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect the following information directly from you to service your HVAC needs:
Contact Details: Name, email address, phone number.
Service Location: Physical address of the HVAC unit(s).
2. How We Use Your Information
Your information is used solely for:
Scheduling and performing in-person HVAC services.
Communicating with you via call, text, or email regarding service updates, appointments, or customer care.
Internal record-keeping and billing.
We do not use your information for marketing purposes.
3. Sharing of Your Information
We do not sell, trade, or share your personal information with third parties, except:
If required by law (e.g., court order, legal process).
To trusted employees or contractors who need the information to perform services for you (e.g., HVAC technicians), under strict confidentiality agreements.
4. Security
We implement reasonable safeguards (e.g., secure storage, limited employee access) to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights and Choices
You may:
Request access to, correction, or deletion of your data.
Opt out of non-essential communications (e.g., texts/calls unrelated to your service).
To exercise these rights, contact us at [Your Contact Email] or [Your Phone Number].
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email or a notice on our website. Continued use of our services constitutes acceptance of the revised terms.
8. Contact Us
For questions or requests regarding this policy, contact:
Heating and Cooling Guys LLC
Email: service@thehcguys.com
Phone: 717 337 3353
Address: 3502 Hillcrest Rd, Harrisburg, PA.
This policy is designed for transparency and compliance with applicable privacy practices.
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